In our commitment to provide a unique and integrative massage experience to all of our clients and out of consideration for our therapist’s time, we have adopted the following policies:
Gift Certificates expire 1 year from date of issue. After 1 year, the gift certificate will be worth half the value of original purchase price. After 5 years, the gift certificate loses all value. Gift Certificates are not refundable but are transferable and can be applied to any of our services. We hope these policies encourage recipients to put their self care at top priority.
Arrival To The Studio
Please arrive for your appointment 10 minutes prior to the scheduled starting time. This allows you the time to fill out the appropriate client form, change and prepare for the service. All services offered have a specific time schedule and early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your service may be shortened in order to keep on schedule. Parking is available behind the building in Space #53.
At this time a credit card is not required to guarantee your appointment and reserve that time for you. However, fifty percent (50%) of the total amount of the services scheduled will be billed for clients who “no-show” or fail to cancel their reservation within a 24-hour time period. If you need to make a change to the reservation on the day of the service, such as moving the appointment time, a fee may be applied due to limited availability.
If you are booking your massage within 24 hours of the actual appointment, there is no cancellation and you will be charged the full amount of the appointment.
Late Arrival Policy
As a courtesy to our other clients, appointments will be automatically cancelled 30 minutes after scheduled start time and charged according to cancellation policy. We regret that late arrivals will not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival.
Thank you kindly for your understanding and cooperation.